Refunds, Cancellations & Billing Policy
Refunds, Cancellations & Billing Policy
Effective November 1, 2026
This policy explains how we handle refund requests and service cancellations for website design, hosting, maintenance, and other commissioned creative services. The signed proposal or service agreement may set out project-specific terms. Nothing in this policy limits rights provided by applicable law.
Website design and custom creative work
Website design, editing, publishing, branding, and other commissioned services involve reserved time and custom work. If you wish to cancel, contact us promptly in writing. We will review work completed, approved milestones, third-party expenses, and the terms of your agreement. Any refund, balance due, or credit will be determined from those facts and applicable law. We do not promise automatic full refunds after work begins.
Deposits and milestone payments
Deposits and milestone payments are applied according to the approved project agreement. If a project is canceled, we will provide an explanation of any charges retained for completed work or committed nonrecoverable costs, and any refund due. An installment arrangement does not remove obligations for work already delivered.
Hosting, maintenance, and renewals
Recurring hosting or maintenance plans renew at the interval shown at checkout until canceled according to the applicable plan terms. To request cancellation or prevent a future renewal, contact us before the next billing date and allow reasonable processing time. Canceling future service does not automatically reverse a payment already processed. Domain registrations, renewals, licenses, and third-party fees may be nonrefundable when a provider has already charged or committed them, subject to law and the provider’s rules.
Duplicate, incorrect, or unauthorized charges
If you believe a payment was duplicated, processed for the wrong amount, or unauthorized, contact us with the date, amount, and transaction or invoice reference. Do not email complete card details. We will investigate and coordinate with the payment provider where appropriate.
How to request a refund or cancellation
Email info@kvinc.org with your name, project or invoice reference, payment date, reason for the request, and preferred contact information. We will review your request and explain the next steps. Approved refunds are returned through the original payment provider when possible; processing times depend on that provider and your bank.
Related terms
See our Website Design Service Terms, Website Terms & Conditions, Privacy Policy, and Client Billing & Renewals.